I couldn’t get a refund

Don’t worry, the amount will be credited to your bank/credit account within 5-7 working days. If you don’t get refund after 7 days, please contact our customer support at cs@balancehero.com with below information.

  • Mobile number you’ve recharged
  • Transaction amount Transaction date
  • Transaction or order ID Bank account or Card statement
  • Bank Account /Card statement (from date of transaction to till date)

Do I have to pay extra for using True Balance?

Not at all! All services on True Balance are free.